I get asked this a lot! The process can feel daunting, so let me demystify! My clients usually find me through my website or my Instagram/Facebook pages. The first step is to reach out via email, DM, text, or WhatsApp, and from there we book in a free, no obligation discovery call. This is a lovely chance to get to know about you and your space, and how I can help. I’ll talk you through the process and answer any questions you have. We also get a chance to see how we’ll work together to achieve your declutter and organisation goals!
If you’d like to go ahead, we then agree a date or series of dates and then I send over your initial letter, which details the rates, what is included, and how to get ready for the declutter. I also send over a pre-declutter survey, my T&Cs and you’ll pay a deposit which secures your sessions. I ask for payment in advance for the first block and then payment afterwards for any subsequent hours. The deposit is £50 and this comes off your first payment… So far so good!
On the day of the declutter…
- I will arrive at the agreed time, we will sit together to chat through the plan for the day and we start to create your personalised action plan which states your aims, how we are going to achieve them, and storage plans.
- Then a quick tour of your home and I’ll take some pictures of the spaces, if you are happy for me to do so, this helps us to see how far we have come and acts as a reference point!
- Then we will get stuck in…
We start with quick wins, items that we can quickly decide to recycle, throw away or donate. Then systematically work around the room, placing items in one of those piles. I work at your pace, taking it slowly where more consideration is needed, and pushing ahead where we can! As we go along, I’ll guide you through decisions, give you things to consider and physically move things around so that you can focus on the items in front of you; their value to you, and if you want to keep them.
Once we have decided which items are staying, I clean up the area so it is ready to be restocked, and then organise items back into the spaces. At this stage I always advise you to make a cuppa and take the weight off, let me handle the reorganisation.
Sometimes additional storage is needed, I can advise on this, or bring some along with me to organise items into. After the session, I set homework so that you can keep the momentum going, until the next session and maximise the value you get from the session. I take away one boot-full of items, either donations or for the tip, and I can arrange a charity to collect items. This means that the impact of the work we have done is immediate! I leave the action plan with the client to reflect on and provide post-declutter tips.
The most special part of my job is the lovely bonds I form with my clients, we work so closely over the declutter that I love to check in afterwards, hear about how the home feels and keep up-to-date! Hopefully that puts you at ease, and takes the worry out of the process- feel free to get in touch with any questions or comments, I love hearing from you!

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